Position Summary

This role leads end-to-end operations and engineering support for North America in a small, high-accountability organization. The Director Operations is both a people leader and a hands-on operator, owning warehouse execution (inbound to outbound), SIOP and inventory availability, purchasing coor-dination, Dynamics 365 (D365) process ownership, technical support, and quality/returns improvement.

What Success Looks Like (Key Outcomes)

• Consistent on-time delivery and stable warehouse execution.
• High inventory availability with controlled inventory levels through disciplined SIOP.
• Reliable D365 master data, pricing, and process integrity; continuous improvement delivered through D365 changes.
• Fast resolution of technical and quality issues with suppliers and customers.
• A cross-trained, developing team with clear goals, coaching cadence.

Core Responsibilities

Operations (Warehouse & Execution)

• Lead the North America warehouse team; provide daily operational support and prioritization.
• Run weekly 1:1s for goal setting, performance feedback, and training/development planning.
• Drive cross-training to ensure coverage and flexibility across functions.
• Identify efficiency improvements and implement changes in proccess

Inventory, SIOP, Planning, Procurement

• Lead weekly SIOP discussions for North America to align demand, inventory, and supply actions.
• Resolve inventory availability issues; proactively manage constraints and priorities.
• Coordinate replenishment actions to protect service and optimize inventory.
• Identify customer sales agreements and translate agreements into replenishment parameters.
• Forecast future demand in collaboration with Sales; adjust stocking levels.
• Own product life-cycle planning and obsolescence reserve management.
• Act as D365 product/process owner for NA: maintain master data.

Engineering & Technical Support

• Support North America technical needs and act as the local engineering interface.
• Serve as local project engineering resource, partner with Switzerland engineering for projects.
• Resolve technical/quality issues with customers; coordinate root-cause and corrective actions.
• Act as internal and external training resource for products and technical topics.
• Respond to customer and internal technical inquiries.

Quality & Returns (RMA)

• Review RMAs and disposition of returned products.
• Monitor returns trends and drive actions to eliminate recurring problems.

Cross-Functional Collaboration

• Coordinate closely with Sales and Switzerland Factory and Engineering.
• Communicate clearly on priorities, constraints, and delivery commitments.

Qualifications

Education

• Bachelor’s degree (required) in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Operations Management, or Supply Chain Management.
• Master’s degree (preferred): MBA (Operations/Supply Chain), MS Engineering Management, or MS Industrial/Manufacturing/Systems Engineering.

Experience

• 10–15+ years of progressively responsible experience across operations, engineering, supply chain, warehouse/production management.
• Demonstrated leadership experience with a small team in a hands-on operational environment.
• Experience owning or administering ERP processes (Dynamics 365 preferred).
• Proven track record in resolving customer technical issues and driving corrective actions
• Comfortable operating as a “player-coach” in a small organization: executes work directly while leading and developing others.

Key Skills

• Clear communication, structured problem solving, and a pragmatic continuous improvement approach.
• Operations leadership (End-to-End incl. Warehouse Planning discipline: SIOP cadence, demand/supply alignment.
• Supplier and customer management: technical communication.
• Analytical mindset with strong Excel/BI basics; ability to translate data into actions and priorities.

Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration for employ-ment without regard to legally protected characteristics. Send your complete application documents, including your desired start date, electronically to Extern HR Partner, Mrs. Natalie Roth, Email: natalie.roth@hcsolutions.ch