Position Summary

This role leads end-to-end operations and engineering support for North America within a small, highly accountable organization. The Director of Operations serves as both a people leader and a hands-on operator, overseeing warehouse execution (from inbound to outbound), SIOP and inventory availability, purchasing coordination, Dynamics 365 (D365) process ownership, technical support, and quality and returns improvement.

What Success Looks Like (Key Outcomes)

• Consistent on-time delivery and stable warehouse operations.
• High inventory availability with controlled inventory levels through disciplined SIOP.
• Reliable D365 master data, pricing, and process integrity; continuous improvement delivered through D365 changes.
• Rapid resolution of technical and quality issues with suppliers and customers.
• A cross-trained, developing team with clear goals and a structured coaching schedule.

Core Responsibilities

Operations (Warehouse & Execution)

• Lead the North America warehouse team; provide daily operational support and prioritize tasks.
• Conduct weekly one-on-one meetings for goal setting, performance feedback, and training/development planning.
• Drive cross-training to ensure coverage and flexibility across functions.
• Identify efficiency improvements and implement process changes

Inventory, SIOP, Planning, Procurement

• Lead weekly SIOP discussions for North America to align demand, inventory, and supply actions.
• Resolve inventory availability issues; proactively manage constraints and priorities.
• Coordinate replenishment actions to maintain service levels and optimize inventory.
• Identify customer sales agreements and translate them into replenishment parameters.
• Forecast future demand in collaboration with Sales; adjust stocking levels.
• Own product life-cycle planning and obsolescence reserve management.
• Serve as the D365 product/process owner for North America: maintain master data.

Engineering & Technical Support

• Support North America’s technical needs and act as the local engineering liaison.
• Serve as a local project engineering resource and partner with engineering in Switzerland on projects.
• Resolve technical and quality issues with customers; coordinate root-cause analysis and corrective actions.
• Serve as an internal and external training resource for products and technical topics.
• Respond to customer and internal technical inquiries.

Quality & Returns (RMA)

• Review RMAs and determine the disposition of returned products.
• Monitor return trends and drive actions to eliminate recurring problems.

Cross-Functional Collaboration

• Coordinate closely with Sales, the Switzerland Factory, and Engineering.
• Communicate clearly on priorities, constraints, and delivery commitments.

Qualifications

Education

• Bachelor’s degree (required) in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Operations Management, or Supply Chain Management.
• Master’s degree (preferred): MBA (Operations/Supply Chain), MS in Engineering Management, or MS in Industrial/Manufacturing/Systems Engineering.

Experience

• 10–15+ years of progressively responsible experience in operations, engineering, supply chain, and warehouse/production management.
• Demonstrated leadership experience with a small team in a hands-on operational environment.
• Experience owning or administering ERP processes (Dynamics 365 preferred).
• Proven track record in resolving customer technical issues and driving corrective actions
• Comfortable operating as a “player-coach” in a small organization: performs tasks directly while leading and developing others.

Key Skills

• Clear communication, structured problem-solving, and a pragmatic approach to continuous improvement.
• Operations leadership (end-to-end, including warehouse planning discipline: SIOP cadence, demand/supply alignment).
• Supplier and customer management: technical communication.
• Analytical mindset with strong Excel/BI fundamentals; ability to translate data into actions and priorities.

Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. Please submit your complete application materials, including your desired start date, electronically to External HR Partner, Ms. Natalie Roth, Email: natalie.roth@hcsolutions.ch